We accept return of unworn, unwashed merchandise provided that it is returned no later than 14 days from the date of delivery and that all original tags are attached.
To ensure returns are promptly processed, include with your returned item(s) the original packing slip.
Alternatively, you may write your order number on the outside of the package.
Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued.
Called to Surf is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the clothing. We recommend all items are either dry-cleaned or hand washed with cold water.
Orders are shipped within two to four business days after the order is placed.
The customer is responsible for return shipping costs.
We are not responsible for any lost return packages.
Called To Surf DOES NOT cover taxes, tariffs, customs or import fees on international packages.
ALL SALE ITEMS ARE FINAL SALE
We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site.
We will credit your card within 3 to 5 days after we receive the return to our store.
Returns may be mailed to the address below (or if you live close to our retail store you can drop off returns there and they will be delivered to the returns office for refund). We do not refund the original shipping costs.
ATTN: Called To Surf Returns
1070 S. 350 E.
Provo, UT 84601
After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.
Q: Why is it added automatically to my shopping cart?
If the package is not delivered, you must file a claim within 15 days after it was marked delivered to get a refund.