Return Policy - 14 Days

RETURN POLICY

We accept return of unworn, unwashed merchandise provided that it is returned no later than 14 days from the date of delivery and that all original tags are attached.

To ensure returns are promptly processed, include with your returned item(s) the original packing slip.

Alternatively, you may write your order number on the outside of the package.

Clothing Condition

CLOTHING CONDITION

Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued.

Called to Surf is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the clothing. We recommend all items are either dry-cleaned or hand washed with cold water.

Shipping

SHIPPING

Orders are shipped within two to four business days after the order is placed.

The customer is responsible for return shipping costs.

We are not responsible for any lost return packages.

Called To Surf DOES NOT cover taxes, tariffs, customs or import fees on international packages.

ALL SALE ITEMS ARE FINAL SALE

Exchanges

EXCHANGES

We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site.

We will credit your card within 3 to 5 days after we receive the return to our store.

Returns may be mailed to the address below (or if you live close to our retail store you can drop off returns there and they will be delivered to the returns office for refund). We do not refund the original shipping costs.

ATTN: Called To Surf Returns
1070 S. 350 E.
Provo, UT 84601

After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.

Route Shipping Insurance

 

Q: Why is it added automatically to my shopping cart? 

A: The route shipping insurance is automatically added to your shopping cart because it protects your order after it leaves our facility. If the package is stolen, damaged, or lost you are able to get a full refund if you purchase the insurance through Route. They refund the cost of the item alone, not shipping fees.

 

If the package is not delivered, you must file a claim within 15 days after it was marked delivered to get a refund. 

If the package is lost, you have 30 days to file a claim from the lost tracking date.
 
If the package is stolen, you must file a claim within 15 days after the package was marked delivered.

 

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